Refund policy
Returns & Refund Policy
You have 30 days from delivery to request a return.
- Stock — returnable within 30 days for a full refund
- Pro — returnable within 30 days, refundable in full unless you asked for a special request
- Outlet clubs — final sale, no returns and no exchanges
1. Condition
Normal use during the return window is expected. A minor scuff or scratch will not void your return.
Every returned putter is inspected before a refund is issued. Excessive scratching, denting or damage is assessed at inspection and may result in a partial refund or a rejected return, at our discretion.
Abuse and neglect. We reserve the right to refuse a return or reduce a refund if a putter shows clear signs of abuse, neglect or intentional damage. That includes but is not limited to:
- Physical damage — significant scratches, dents or fractures that affect the integrity of the putter
- Improper use — using the putter for anything other than its intended purpose, such as striking hard objects or use in extreme conditions
- Alterations — modifications made after purchase without our prior approval
- Poor handling — dropping the club, or failing to follow care instructions
If we determine a putter has been abused or neglected, we may reject the return or issue a reduced refund reflecting its condition at inspection. By purchasing from Void Golf you accept responsibility for the care and handling of your putter and agree to these terms.
Not sure how your club will be assessed? Email photos to returns@voidgolf.com before you ship it and we will tell you where you stand. We would rather give you a straight answer up front than surprise you after the box arrives.
2. What gets refunded
Refunds cover the price of the club and every option you selected from the build sheet. Choosing a Pro shaft, a listed grip, a swing style, an alignment mark, a loft and lie setting or a colorway does not cost you anything on a return.
The only charges we cannot refund are special requests — anything that had to be sourced, ordered or made specifically for you:
- An "Other Grip" request, or any grip that is not on our list
- A specific color for a GPS shaft
- Custom paint
- Engraving
- Anything else asked for in your order notes that had to be handled by hand
Those charges are the labor of sourcing and ordering the part plus what it cost us to buy it in. That work is done and paid for the moment you ask for it, and it does not come back to us when the club does.
If you built your club from the options on the Pro page and did not ask for anything custom, your order is refundable in full.
Original shipping charges and shipping protection are not refundable.
If your club arrives defective or incorrect, none of this applies. Contact us and we will make it right at our cost.
3. Starting a return
Contact us before you ship anything back. Clubs sent without an approved return are not accepted.
Email returns@voidgolf.com with your order number and photos of the club in its current condition. Once your return is approved, ship it back within 7 business days — returns sent after that window are subject to review and may be denied.
Put your packing slip or printed order confirmation in the box. It carries the order number we need to match the club to you; without it, processing is delayed.
Send returns to:
Attn: Returns Department
Void Golf
10637 Roselle St, STE F
San Diego, CA 92121
4. Exchanges
We offer direct exchanges on Stock and Pro clubs within the same 30-day window. Outlet clubs cannot be exchanged.
Email returns@voidgolf.com with your order number and what you would like to change. Ship the club back, and we build your replacement once it arrives and passes inspection. You only need to tell us what is changing — anything you do not mention stays as it was.
If there is a price difference between the original club and the exchange, we charge or refund the difference. Special-request charges from the original order do not carry over — that part was already sourced for the first club — so your exchange is priced on the configuration you choose.
5. Cancellations
Orders can be cancelled any time before your build starts. Once a club is on the bench it cannot be cancelled.
Stock clubs go into build quickly, so if you need to cancel, email returns@voidgolf.com straight away rather than waiting. Outlet clubs are final sale and cannot be cancelled.
If you asked for a special request and we have already sourced or ordered the part, that charge is not refunded even if the build has not started.
6. Refunds and timing
We notify you once your return has been received and inspected, and tell you whether it was approved.
- Approved — refunded to your original payment method within 10 business days of inspection
- Not approved — the club is shipped back to you
Your bank or card issuer may need additional time to post the refund after we send it. If 15 business days have passed since we told you your return was approved and nothing has landed, email support@voidgolf.com.
7. International returns
Customers outside the United States are responsible for all return shipping costs, including any duties, taxes or fees incurred in transit. We cannot provide prepaid return labels for international shipments.
International return shipping can take several weeks. Your refund is processed once the club reaches our facility and passes inspection, not when you send it.
8. European Union — 14-day cooling-off period
If your order was shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The club must come back in good condition with a receipt or proof of purchase.
This right is in addition to the 30-day policy above, not instead of it — whichever gives you longer applies.
9. Defective or incorrect clubs
If your club arrives defective, damaged or not what you ordered, email support@voidgolf.com as soon as you notice. Examine your order on delivery and tell us straight away, so we can act while the carrier's claim window is still open.
Defective and incorrect clubs are not returns. We cover the cost of putting it right.