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FAQ
Common
questions.
Built and shipped from San Diego, California.
Stock or Pro?
Stock putters ship with stock specs. You choose the colorway, right or left hand, and one of three standard lengths — 33″, 34″ or 35″.
Pro comes with an upgraded shaft as standard and adds full customization: swing style, custom alignment lines, grip options, shaft options, loft and lie adjustment, and Pro-exclusive colorways. Sweeper and armlock builds are Pro only.
What’s the lead time?
Every Void putter is assembled after you order it.
- Stock
- 3–5 business days to build
- Pro
- 7–10 business days to build
- Then ship
- 3–5 business days in the US, 6–10 internationally
These are estimates. Supply, customization and current build volume can move them. If your order is going to run significantly long, your club builder will contact you.
Where can I try one?
We are not available in any physical retail locations, so there is no way to try one in person before ordering.
Every putter comes with a 30-day return period from delivery. Normal use during that period is expected — a minor scuff or scratch will not void the return.
How do I choose a length?
The most accurate way to determine putter length is a professional fitting.
As a quick estimate, height works for most golfers:
- Over 6′
- 35″
- 5′6″ – 6′
- 34″
- Under 5′6″
- 33″
Arm length, setup and stroke style also affect it.
Heel-shafted or Centerfire?
Heel-shafted connects the shaft at the heel of the head, the traditional hosel position. Our hosels are face balanced.
Centerfire is our zero-torque setup. It mounts the shaft through the center of gravity, removing any directional balance. Ideal for a straight-back, straight-through swing.
Can I build a sweeper or armlock?
Yes, on Pro only. Select the swing style on the build sheet and the remaining specs default to our suggested settings for that swing style. You can adjust from there.
Can I customize lie angle, loft and the rest?
Pro clubs are adjustable. The range depends on the hosel:
- Heel-shafted
- Loft and lie fully adjustable. The hosel is bent to your spec.
- Centerfire
- The angles are machined into the micro hosel, so lie is available in 68°, 70°, 72°, 74° or 78° and loft is fixed at 2°.
On Stock clubs the only choices are right or left hand, colorway and length. All other customization is Pro only.
What’s a outlet club?
A putter we cannot sell as new. Some are returns that came back in sellable condition; some did not clear our QC bench. Most are like new or have their defects clearly depicted in the photos.
The issue is cosmetic. The head, the face and the technology are the same, and it plays identically to a new one.
Outlet clubs are final sale — no returns, no exchanges and no customization. A headcover is not included. They are already built, so they ship as soon as they are packed.